The Christakis Agathangelou Ltd policy is to provide to its customers' high-quality products and services by meeting their needs and expectations.
The Management of Christakis Agathangelou Ltd has established a management system according to the requirements of the international standard ISO 9001:2015 which applies to the entire company and to all activities related to "Design, manufacturing, installation and maintenance of food processing equipment", which have an impact on the quality of services and customer satisfaction. The ambition and commitment of the company is the continuous improvement of the efficiency of the Management System, based on the following:
- The review and continuous improvement of the characteristics of its products/services, where possible, as well as the efficiency of its Processes and consequently of the entire Operating System.
- Defining measurable objectives for quality at the corporate level, at the operational level of Departments and/or Processes as well as for products. The evaluation of these objectives in terms of their level of achievement in the context of the Review of the Operating System by the Management of the company.
- Allocation of resources to ensure the appropriate infrastructure and the smooth, efficient and effective operation of each department of the company.
- Customer satisfaction
- The encouragement, continuous training, information and education of the staff to promote the quality and safety in each of their activities and to acquire culture and correct behaviour in matters related to Health & Safety.
- Continuous updating and effort to meet the requirements of applicable legislation, directives, and applicable standards.
- Provide safe and consistent/high-quality products.
- Compliance with legislation
This policy is reviewed at regular intervals and is available to all interested parties.